This document serves as a binding agreement between the property owner, hereby identified as “the Client,” and Knights Errant™ and its agents, owners, employees, and subcontractors, hereby identified as “the Company,” for the execution of services in exchange for payment for power washing and cleaning services.
Permissions.
The Client or his/her agent agrees to allow the Company on the property for cleaning services. The Client understands that there is no set time frame for the completion of services and that several visits to the property may be required. The Company also has permission to visit the property with little or no notice to assess service needs before the date of service, as well as to check completion after services have been rendered.
The Client agrees to allow the Company to utilize their residential water source via an outdoor spigot, which will be turned on and easily accessible on the date of service. If on well water, or if in an area with low water pressure or volume, the Client agrees to cease all water consumption inside the home including faucets, dishwashers, washing machines, outdoor sprinkler systems, etc.
Acknowledgment of Risks and Releases of Liability.
Power Washing uses high-pressure and caustic chemicals to clean difficult stains and organics off of exterior surfaces. The Client understands and acknowledges that industry standard materials, chemicals, or other supplies are used to clean surfaces and may include hazardous materials and further agrees that the Company may use such. Upon request, the Company shall provide the Customer a copy of all materials, chemicals or otherwise used for work within thirty (30) days.
Utilizing this pressure allows for the best clean possible; however, operating at such high pressure can also cause damage. Knights Errant™ technicians are well-trained in utilizing their equipment and take the utmost precautions to make sure the company does not cause harm to your investment. Although high pressure is not used on residential siding, damage can still occur due to poor maintenance, neglect of the property, and/or low-grade building materials.
The Client should consult with their homebuilder to ensure that their home’s materials can be pressure washed. It is the responsibility of the Client to ensure that their property has been maintained by its manufacturer’s recommendations and that any defects or areas of concern are repaired before washing to ensure a watertight, surface. The client holds themselves responsible for making decisions about their property, assumes all of these risks, and takes responsibility for any damage that occurs due to the above explanations.
The client also agrees to release the Company of any or all liability for injuries sustained due to equipment placement including injuries from tripping/falling, striking equipment, falling debris or equipment.
Client Responsibility On The Day of Service:
Please have an active water spigot accessible.
Please have all windows & doors shut tightly.
Please have all pets inside.
Clear the work areas of all items and remove all flags, doormats, vehicles, or sensitive materials from the areas being washed.
The Company will walk around the property and provide the client with a written examination of pre-existing damage. This document is not all-encompassing, as new damage can become apparent while the surfaces are being cleaned. It is vital to the preservation of the Client’s property that they notify the Company of any surfaces that cannot be cleaned with highly alkaline or acidotic detergents (see exclusions below). When new damage is found, the Company will notify the client to see the damage and acknowledge its existence.
The Company requests the Client utilize their property’s breaker box to shut off power to any exterior outlets, light fixtures, or any other electrically powered features. This is especially important for outlets that are not covered with exterior covers.
The Company requests the Client remove or open any window screens to allow the Company to thoroughly clean windowsills. Removal of these screens will also allow for even distribution of detergent and streak-free drying.
Exclusions.
A cancellation fee of $80.00 applies if the Client cancels a scheduled service within 48 hours of the appointment or if the Company arrives and cannot wash due to steps 1-7 above not being completed. The cancellation fee covers administrative and scheduling costs incurred by the Company. The Client can reschedule with the Company to complete the services requested.
There is a $50.00 Processing fee for any returned checks.
The Company is not responsible for water intrusion. While every effort is made to prevent this from happening, bad seals around windows and doors and cracks in concrete foundations can make this unavoidable.
The Company is not responsible for the rare “fogging” effect that happens to multi pane windows with bad seals.
This agreement to provide services is in no way a guarantee that stains will be removed completely. The Company does strive for 100% customer satisfaction and will work with homeowners when this does not occur as some stains are permanent.
Notify the Company if there are any surfaces on or near the home that cannot have any form of detergent on them. If the company is not notified of this, the Company is not responsible for any ill effects to any surfaces regarding this matter.
Guarantee Information.
The Company will use reasonable efforts to perform work in a workmanlike manner. Knights Errant™ offers a guarantee on specific services, details of which will be outlined in the Client’s service agreement. The Company expressly disclaims all warranties, express or implied, and does not provide or give any implied warranty of merchantability and does not give any implied warranty of fitness for a particular purpose.
Clients must adhere to the terms and conditions outlined in the service agreement to qualify for guarantee claims. Failure to comply with recommended maintenance or care instructions may void the guarantee. All work shall be governed by the laws of the State of Tennessee.
Force Majeure.
The Company acknowledges that certain circumstances beyond our control, such as natural disasters, severe weather events, or other force majeure events, may impact the ability to deliver services as scheduled. If there is a force majeure event, the Company will communicate promptly with the Client to reschedule services or make alternative arrangements based on the circumstances.
Clients are encouraged to provide advance notice if rescheduling is necessary. Rescheduling requests will be accommodated based on availability, and no rescheduling fee will be applied if the request is made over 48 hours before the original appointment. The Company will not assess a cancellation fee if an appointment is canceled at the Company’s discretion based on but not limited to safety, weather, property damaged by an act of God, or a reschedule is required for employment reasons.
Media Release.
Client agrees to allow Company to utilize any photos, descriptions, reviews, quotes, or videos of the property and/or the Client in the context of marketing or advertising for the Company. The company will use the items described in this section without any compensation to the Client. The Client agrees not to seek punitive action in a civil court of law regarding the development, display, reproduction, or printing of the above examples of media. This does include the use of photos, addresses, testimonials, and videos posted or displayed on online venues such as social media and or the Company’s website. The Client also agrees to allow the Company to display a marketing sign on their property for no more than one week (seven calendar days). Any damage to this sign will be charged to the client at full retail cost.
Corrections of Damages
Knights Errant™ shall only be obligated under this Contract for structural damages that are a direct result of operator error, gross negligence, or willful misconduct. Damages must be discovered and reported within three calendar days of completion of work. Upon receipt of written notice, the Company shall be allowed 30 calendar days from the date of receipt to inspect the premises. Knights Errant™ shall have the sole option of repairing or contracting repair work to correct any structural damages that are a direct result of the Company.
In the event of a dispute, the Client is encouraged to communicate their concerns within 72 hours of the invoice to the Company’s Call Center. Our team will work diligently to address and resolve disputes in a fair and timely manner.
Notwithstanding any other provision to the contrary, the maximum amount of the Company’s liability to a customer or any other person for any damage, harm, injury, or loss of any type shall be the “TOTAL PRICE” paid by the Client. The Client understands and agrees that the Company is not responsible for stains, delamination, discoloration of paint, or related issues due to cleaning or work performed by the Company. If a satisfactory resolution is not achieved through direct communication, both parties will agree to engage in mediation by a neutral third party to resolve the dispute amicably.
If a suit is used to resolve disputes above mediation, the Client agrees that sixty (60) days before a customer files any suit or takes legal, equitable, or other action against the Company, the Client is required to provide written, clear notice of all issues, concerns, problems, and allegations or actual or possible wrongdoing by the Company and provide a detailed amount of any monetary and other damages claimed. Any suit brought relating to or connected with the acts or omissions by the Company related to the formation, performance, work, payment, or otherwise under this Agreement may only be brought in the courts of Davidson County, Tennessee.
If the Client files suit against the Company and does not prevail and recover damages as he, she, it, or they set forth herein, on every claim asserted, the Client agrees to pay the Company its reasonable attorney fees and expenses for defending such suit. If the Company files suit for the Client’s failure to pay the “TOTAL PRICE” set forth herein or otherwise, the Client shall pay the Company its reasonable attorney fees and expenses for defending such suit.
Payment Terms.
The Company will issue invoices promptly upon completion of work. The invoice will include a detailed breakdown of the services provided, associated costs, any applicable taxes, and the Client’s “TOTAL PRICE.” The Company may contact the Client by mail, in-person delivery, email, overnight delivery, courier, text messaging, telephone including cell phone, email, or by any method reasonably designed to communicate with the Client and further, the Company may communicate with any person who responds to any communications on behalf or for the Client.
Payment is due at the end of the work unless alternate arrangements have been made and initialed on the service agreement. The Client is encouraged to make payments through accepted payment methods including but not limited to cash, credit/debit cards, electronic bank transfers, payment apps, or checks. Should the Client utilize a credit card for payment, the Company will assess a 3% possessing fee. Details for these methods will be provided on the invoice.
In the event of unforeseen circumstances or changes in service requirements, the Company reserves the right to adjust prices accordingly. Any adjustments will be communicated transparently and agreed upon before the commencement of additional work. Additional fees may apply for excessively dirty or oversized properties, as well as locations that are outside the Nashville area.
Collection of Outstanding Debt.
The Company will communicate through invoices in the method and manner described above with the Client for all payment arrangments. If the Client experiencing difficulties in making timely payments, they are encouraged to contact the Company’s Call Center within 24 hours to discuss alternative arrangements. The Company will assess a late fee of 10% on the Client’s invoice after 24 hours from the date of the invoice.
Knights Errant™ reserves the right to attach a mechanic’s lien against a homeowner’s property for non-payment. At 30 days past due, a formal notice of intent to file this lien will be sent via registered mail. The interest rate of 10% per month begins accruing after day 31 of non-payment. Knights Errant™ also reserves the right to enter into civil claims court to collect outstanding debt. All legal fees incurred will be added to the remaining unpaid balance. This contract is binding.
Refund Policy.
The Company is committed to client satisfaction. If the Client is dissatisfied with the quality of services provided, they are encouraged to contact the Company’s Call Center within 72 hours. The Client can receive a scheduled appointment to remedy their dissatisfaction, a discount on future services, or a refund of services. Refunds or re-service options will be considered based on the Client’s needs and the Company’s abilities. The Company has sole discretion to approve or deny refunds, discounts, and re-services.
Modification of Terms.
The Company reserves the right to modify these terms and conditions. The Client will be notified of any changes in advance, and the most recent version of the terms and conditions will be made available on the Knights Errant website. Continued use of Knights Errant services after notification of changes to the terms and conditions implies acceptance of the modified terms. These are the complete terms between the parties. Except as set forth herein, there are no other terms or conditions.
Confidentiality.
The Company is committed to protecting the confidentiality of the Client’s information. Any information shared during the service provision, including property details and client contact information, will be treated with the utmost confidentiality, except as stated herein and above. Client information will be used to provide the agreed-upon services and marketing as outlined in our Privacy Policy.
Agreement to Terms.
By accepting an estimate, the Client agrees that all the specifications and conditions are satisfactory and hereby accepted. The Client authorizes Knights Errant™ to do the work as specified on the invoice. The Client releases Knights Errant™ from responsibility for property damage unless damage is caused by gross negligence or willful misconduct. The Client agrees to pay the invoice promptly upon completion of work regardless of satisfaction.
